Free AU Shipping on Orders Over $50
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SHIPPING AND RETURNS

SHIPPING

Free AU shipping on all orders over $50AUD
Free Worldwide Shipping on all orders over $150AUD

RATES:
Australia Standard shipping (AUD) $7.00
New Zealand Standard Shipping (AUD) $9.00
North America (AUD) $15.00 500g / $25.00 over 500g
Europe (AUD) $15.00 500g / $25.00 over 500g
Asia (AUD) $15.00 500g / $25.00 over 500g
Worldwide other than above (AUD) $25.00 flat rate

For international shipping, Please note that any extra import duties and taxes are at the expense of the buyer and our rates do not include these charges.

DELIVERY TIMES:

Orders are usually shipped the following business day AEST after the order is placed. In some cases, orders may ship within 2 business days. Regular Australia Post delivery times apply for all postage.

Australia 
Standard Shipping - 3-5 business days depending on location
Express Shipping - 1-2 business days depending on location

International
Standard Shipping - 5-10 business days depending on country

For 'Handmade Items,' Please allow 5 business days for shipping. 

RETURNS AND EXCHANGES

All returns must be notified by email to zaandlu@gmail.com within 7 days of receiving the product.

Here at Za and Lu we are happy to exchange or refund a product where it is faulty or for a change of mind where the product has not been worn..

Faulty products will be re-shipped at the expense of Za + Lu once the item is deemed faulty via photographs or closer inspection.

For incorrect selection or change of mind, we require the item to be shipped back to our office prior to the new order being shipped. All further shipping charges are at the expense of the buyer.

We respond to every customer, always. Please allow 2 business days from the time an email is sent for a response.


zaandlu@gmail.com

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